Life insurance claims can be completed over WhatsApp in 5 minutes now
4 years, 2 months ago

Life insurance claims can be completed over WhatsApp in 5 minutes now

Live Mint  

An agent sitting next to you, filling up tons of forms with necessary details — buying an insurance policy in India has remained like this for decades until the recent coronavirus outbreak. Over 72% customer service interactions were handled by our digital touch points," mentioned Parvez Mulla, COO, HDFC Life insurance. For low risk policies, claim settlement can be done in a day, HDFC Life insurance COO mentioned. Commenting on the future outlook, Parvez Mulla added, "With the shift from digital being an enabler to digital being at the core, more and more Indians will be financially protected by life insurance." "The future intent to buy life insurance is highest amongst financial products driven primarily by 21-40 year old.

History of this topic

Life insurers must avoid unnecessary delays with claims, says City regulator
1 month ago

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