Logout campaign: NRAI hits out at Zomato for plans to introduce gold programme in delivery vertical
5 years, 4 months ago

Logout campaign: NRAI hits out at Zomato for plans to introduce gold programme in delivery vertical

Firstpost  

The association said it deliberated on eight critical issues pertaining to the online delivery space on Thursday with Zomato and Swiggy. New Delhi: The National Restaurant Association of India on Friday hit out at Zomato for plans to introduce Zomato Gold in the delivery vertical as well, and said it is determined to eradicate the epidemic of deep discounting. “However, Zomato’s meeting began with a false note as they stated their intention to introduce Zomato Gold on the delivery vertical as well. Zomato spokesperson said, “We had a detailed meeting with the NRAI where we discussed all issues faced by the industry and agreed to work towards solutions sustainable for all participants.

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History of this topic

Zomato CEO Deepinder Goyal’s advice to Swiggy: ‘Competent people can’t recognise they are complacent, don’t…’
1 month, 2 weeks ago

Zomato CEO Deepinder Goyal’s advice to Swiggy: ‘Competent people can’t recognise they are complacent, don’t…’

Live Mint  

Swiggy, a direct competitor to Zomato and one of India's leading food delivery aggregators made its highly anticipated stock market debut on November 13. Interestingly, just weeks before Swiggy's IPO, Zomato CEO Deepinder Goyal had some advice for Swiggy's employees, reflecting on his company's own experience of going public in 2021, the Times of India reported. Speaking at the ET …

Zomato, Swiggy rebuffs CCI antitrust violation charges, says report ‘misleading, …no conclusive’
1 month, 4 weeks ago

Zomato, Swiggy rebuffs CCI antitrust violation charges, says report ‘misleading, …no conclusive’

Live Mint  

Zomato has dismissed recent reports of an antitrust investigation by the Competition Commission of India into its business practices, calling the claims “misleading.” In a statement issued on November 10, Zomato clarified that while the CCI had initiated a preliminary investigation in April 2022, no conclusive findings or orders have been issued against it. Zomato’s Company Secretary and Compliance Officer, …

Zomato launches new feature to tackle food waste due to cancelled orders
Trending News
1 month, 4 weeks ago

Zomato launches new feature to tackle food waste due to cancelled orders

Hindustan Times  

Food delivery firm Zomato on Sunday launched a new “food rescue” feature to tackle with food waste arising out of cancelled orders. Now, customers living near restaurants will be able to purchase cancelled food orders at “unbeatable prices”, announced the company's CEO Deepinder Goyal. The CEO said that customers cancel more than 4 lakh “perfectly good orders” on a daily …

CCI probe finds Zomato, Swiggy violating competition norms
Trending News
2 months ago

CCI probe finds Zomato, Swiggy violating competition norms

New Indian Express  

NEW DELHI: A Competition Commission probe has found that food delivery platforms Zomato and Swiggy indulged in unfair business practices, including alleged preferential treatment to some restaurant partners, according to sources. The detailed investigation was ordered by the Competition Commission of India in April 2022 and the probe report was submitted to the regulator earlier this year. The sources said …

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report
2 months ago

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report

Hindustan Times  

The Competition Commission of India said in its non-public documents that food delivery giants Swiggy and Zomato are in breach of the antitrust and competition laws of India, with their business practices favouring select restaurants listed on their platforms, reported Reuters. Swiggy and Zomato are the leading food delivery companies in India The antitrust body's documents say that Zomato entered …

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show
2 months ago

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show

Live Mint  

An investigation by India's antitrust body found food delivery giants Zomato and SoftBank-backed Swiggy breached competition laws, with their business practices favouring select restaurants listed on their platforms, documents show. Exclusivity arrangements between Swiggy, Zomato and their respective restaurant partners "prevent the market from becoming more competitive," the CCI's investigation arm noted in its findings reviewed by Reuters on Friday. …

CCI probe finds Zomato, Swiggy breached antitrust laws, documents show
2 months ago

CCI probe finds Zomato, Swiggy breached antitrust laws, documents show

The Hindu  

An investigation by the Competition Commission of India found food delivery giants Zomato and SoftBank-backed Swiggy breached competition laws, with their business practices favouring restaurant chains listed on their platforms, documents show. Zomato entered into “exclusivity contracts” with partners in return for lower commissions, while Swiggy guaranteed business growth to certain players if they listed exclusively on its platform, according …

'This is weird': Chennai man complains about Zomato's 185 extra charge, faces backlash
5 months, 3 weeks ago

'This is weird': Chennai man complains about Zomato's 185 extra charge, faces backlash

India TV News  

A man expressed his frustration on X after discovering that Zomato charges more than the restaurant for the same food. X user Kannan shared a personal experience, stating, “My uncle ordered food from Murugan idly shop. See the price difference between Zomato and actual.”My uncle ordered food from Murugan idly shop. Sumukh Rao shared, "Zomato's decision to lower the free …

Zomato gets RBI approval to operate as online payment aggregator
11 months, 2 weeks ago

Zomato gets RBI approval to operate as online payment aggregator

Hindustan Times  

Online food delivery platform Zomato on Thursday announced that it has received authorisation by the Reserve Bank of India as an ‘Online Payment Aggregator’. “Pursuant to our earlier disclosure dated August 4, 2021 regarding the incorporation of Zomato Payments Private Limited, a wholly owned subsidiary of Zomato Limited to carry out the business, inter alia, as payment aggregator and issuer …

Zomato shares seen to rally over 95% as brokerage bullish on ‘long-term story’
1 year, 10 months ago

Zomato shares seen to rally over 95% as brokerage bullish on ‘long-term story’

Live Mint  

The relaunch of Zomato’s membership programme and its likely impact on the food delivery vertical’s profitability, going forward, continues to intrigue the Street, highlighted brokerage JM Financial. We also believe that the company has enough levers both on revenue as well as variable cost that should partially negate the impact of the free delivery benefit for Gold members,” the note …

Zomato exits 225 cities, reports losses of Rs 346 crore: All details here
1 year, 10 months ago

Zomato exits 225 cities, reports losses of Rs 346 crore: All details here

India Today  

Zomato, during its quarter three financial earnings report, noted that the food delivery tech company's losses have widened further. The company's decision to pull out of 225 small cities comes at a time when it is planning to hire people for around 800 roles. Zomato will no longer be available in 225 small cities The company, in its financial earnings …

Zomato Gold relaunched in India: Price, benefits and other details you need to know
1 year, 11 months ago

Zomato Gold relaunched in India: Price, benefits and other details you need to know

India Today  

Online food delivery platform Zomato relaunches its Zomato Gold loyalty program, which replaces the company’s Pro Plus membership. To recall, Zomato launched its Pro Plus membership in 2021, before which the platform introduced Pro membership in 2020, which then replaced the original Zomato Gold programme. With the relaunch of Zomato Gold, the online food delivery platform, aims to take on …

Zomato rolls out phone number to report rash driving by its delivery partners
2 years, 2 months ago

Zomato rolls out phone number to report rash driving by its delivery partners

Live Mint  

Deepinder Goyal, founder of online food delivery platform Zomato said on Wednesday that Zomato has started rolling out delivery bags with "hotline phone number" to report rash driving by its delivery partners. In August at the company's annual general meeting, Deepinder Goyal had said that Zomato would put a phone number on the bags of its delivery partners for people …

Zomato edges past Swiggy in India’s food delivery market, finds report
2 years, 4 months ago

Zomato edges past Swiggy in India’s food delivery market, finds report

Firstpost  

Zomato’s acquisition of Blinkit has helped it close the gap with Swiggy and race ahead of it in terms of market share Food delivery platform Zomato is edging ahead of its competitor Swiggy, as per a report by brokerage firm Bernstein India. However, that has started to change with Zomato expanding share to around 55 per cent in food delivery,” …

Swiggy, Zomato face outage across India: Here's what happened
2 years, 9 months ago

Swiggy, Zomato face outage across India: Here's what happened

India TV News  

As per the current search, we have witnessed that Zomato and Swiggy, two prominent food delivery apps have been running down for users across the country. But since the apps were down, social media already got flooded with a number of complaints from the users who were unable to place orders and could not browse the menus. Image Source : …

CCI Orders Probe Against Zomato And Swiggy On Restaurants Association's Complaint Of Anti-Competitive Practices
2 years, 9 months ago

CCI Orders Probe Against Zomato And Swiggy On Restaurants Association's Complaint Of Anti-Competitive Practices

Live Law  

The Competition Commission of India, on Monday, directed the Director General to investigate and determine whether the conduct of Zomato and Swiggy are anti-competitive in terms of Section 3 read with Section 3 of the Competition Act, 2002. NRAI, which represent the interest of more than 500000 restaurants in the country, filed a complaint under Section 19 of the Act …

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details
2 years, 9 months ago

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details

News 18  

The Competition Commission of India has ordered an investigation into alleged unfair business practices of food delivery platforms Zomato and Swiggy. A day after the CCI order, Zomato on Tuesday said in a regulatory filing that it will explain to the competition watchdog that it is in compliance with relevant laws and said it intends to “promptly comply with any …

Zomato, Swiggy to face CCI probe
2 years, 9 months ago

Zomato, Swiggy to face CCI probe

Live Mint  

India's antitrust body has ordered investigation into the conduct of online food delivery platforms Zomato and Swiggy, according to an order dated 4 April. "The Commission is of the view that there exists a prima facie case with respect to some of the conduct of Zomato and Swiggy, which requires an investigation by the Director General, to determine whether the …

Zomato to Swiggy: In Internet’s Winner Takes All Model, We End up as Losers
2 years, 9 months ago

Zomato to Swiggy: In Internet’s Winner Takes All Model, We End up as Losers

News 18  

The internet model of a single winner that controls everything from supply chains to payment systems is creating fragile, monopolistic ecosystems that can potentially harm society. Investors in delivery firms also follow the WTA model that has resulted in consolidation – only one strong player will stand, not multiple players. The Zomato-Blinkit Case Study Even the latest acquisition of Blinkit …

Zomato Defends Hrithik Roshan Ad, Says it Aimed to Make Delivery Exec the 'Hero'
3 years, 4 months ago

Zomato Defends Hrithik Roshan Ad, Says it Aimed to Make Delivery Exec the 'Hero'

News 18  

Food ordering and delivery platform Zomato can’t seem to make its way out of news lately. First, it made headlines for allegedly exploiting its delivery executes, then it stirred up controversy again with an ad featuring Bollywood stars that drew social media’s ire for normalising stressful work. It acknowledged the problems surrounding gig worker payouts and working conditions, but said …

Zomato gold memberships across the country extended by four months: CEO Deepinder Goyal
4 years, 7 months ago

Zomato gold memberships across the country extended by four months: CEO Deepinder Goyal

Firstpost  

Zomato had initially extended the membership by two months back in March this year. Zomato is extending its gold membership by another four months in various countries in view of the coronavirus lockdown. The countries where the company is extending gold membership are India, UAE, Australia, New Zealand, Portugal, Philippines, Indonesia, Turkey and Lebanon, announced Zomato’s founder Deepinder Goyal on …

Coronavirus Lockdown: Zomato Has Started Delivering Groceries in 80 Major Indian Cities
4 years, 9 months ago

Coronavirus Lockdown: Zomato Has Started Delivering Groceries in 80 Major Indian Cities

News 18  

After initial hiccups, Zomato has started grocery delivery in over 80 Indian cities with supplying essentials and is set to launch takeaway service in Australia and Portugal to support restaurants, its CEO Deepinder Goyal said on Tuesday. He said that all proceeds from the Zomato Gold subscriptions in April would go towards supporting restaurant workers in need and the users …

Zomato 'Gold Special' soon with better deals, free valet parking
5 years, 1 month ago

Zomato 'Gold Special' soon with better deals, free valet parking

India TV News  

Undeterred by the #logout campaign, Zomato Founder and CEO Deepinder Goyal on Monday announced a new programme for the Gold members with special deals and offers and free valet parking. "For our Gold customers, to extend their Gold privileges, we will soon add some special deals and offers from some of the biggest and busiest restaurant names in the industry," …

Zomato revenue jumps by 225% to $205 million in April-September 2019; monthly cash burn rate down 60%
5 years, 3 months ago

Zomato revenue jumps by 225% to $205 million in April-September 2019; monthly cash burn rate down 60%

Firstpost  

New Delhi: Online restaurant guide and food ordering platform Zomato on Tuesday said its monthly burn rate is down to 60 percent of what it was six months ago. Talking about its Zomato Gold programme, Goyal said: “Gold takes the Zomato experience one notch further – from discovery to loyalty. “Some restaurant owners in India campaigned against Zomato Gold last …

Zomato cuts monthly burn rate to 60 pc; revenues zoom
5 years, 3 months ago

Zomato cuts monthly burn rate to 60 pc; revenues zoom

India TV News  

Online restaurant guide and food ordering platform Zomato on Tuesday said its monthly burn rate is down to 60 per cent of what it was six months ago. Talking about its Zomato Gold programme, Goyal said : "Gold takes the Zomato experience one notch further – from discovery to loyalty. "Some restaurant owners in India campaigned against Zomato Gold last …

Zomato launches ’Gold’ delivery; Restaurant body slams company with #ZoGoIsNoGo
5 years, 3 months ago

Zomato launches ’Gold’ delivery; Restaurant body slams company with #ZoGoIsNoGo

Live Mint  

New Delhi: The National Restaurant Association of India on Saturday slammed Zomato for extending its "Gold" programme on its delivery platform, saying it is a desperate attempt by the online food aggregator to shore up the sinking fortunes of its flagship Gold programme. Zomato has announced to take its Gold programme where existing and new Zomato Gold members will be …

From halting Infinity dining to revised Gold programme: Changes Zomato has made
5 years, 3 months ago

From halting Infinity dining to revised Gold programme: Changes Zomato has made

Live Mint  

New Delhi: It's been over a month since restaurants started agitating against online food aggregators, online restaurant discovery and ordering platform Zomato has made several changes to its platform to allay concerns of restaurants. These range from pausing its Infinity dining program, restricting the offers diners can avail on its Gold membership, and rolling back certain revised terms and conditions …

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership
5 years, 3 months ago

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership

Firstpost  

The NRAI remains steadfast in its belief that Zomato Gold in its current form is not acceptable in either dine-in or delivery segment Zomato Gold remains a bone of contention with restaurants and online food aggregator Zomato. Trade body versus food aggregators National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues …

NRAI meets with food aggregators amid ongoing discord
5 years, 3 months ago

NRAI meets with food aggregators amid ongoing discord

Live Mint  

Members of the National Restaurant Association of India met with top executives of online food aggregators Swiggy and Zomato on Friday in a set of meetings that “progressed well” even as the NRAI continues to hold its grouse against Zomato’s Gold program that the association says remains unacceptable in its current form. “NRAI remains steadfast in its belief that Zomato …

Zomato Gold scheme: No significant progress could be made in meeting held with company, says NRAI
5 years, 3 months ago

Zomato Gold scheme: No significant progress could be made in meeting held with company, says NRAI

Firstpost  

National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues in the meeting held with the company New Delhi: National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues in the meeting held with the company. The discussions on eight central issues in the …

Zomato suspends Infinity Dining programme from app after protests from restaurants
5 years, 3 months ago

Zomato suspends Infinity Dining programme from app after protests from restaurants

Firstpost  

Zomato said its Gold subscription programme has grown almost 100 percent in the past eight months. What is the Infinity Dining programme Zomato Gold was introduced as an exclusive dining-out social drinking membership program that extends special perks like a complimentary dish and up to two complimentary drinks every time a Gold member went to dine at or hit the …

Swiggy, Zomato set to meet NRAI executives on Friday
5 years, 3 months ago

Swiggy, Zomato set to meet NRAI executives on Friday

Live Mint  

New Delhi: Executives from online food delivery companies Swiggy and Zomato are set to meet the National Restaurant Association of India on Friday amid ongoing discussions among the two parties to bring a level-playing field to the food aggregation business in India. The meeting is a follow-up to discussions held last month between the two parties that saw top executives …

Order nahi kiya kya? Zomato lays off 541 employees, points to automation
5 years, 4 months ago

Order nahi kiya kya? Zomato lays off 541 employees, points to automation

India TV News  

Online restaurant guide and food ordering platform Zomato laid off 541 employees on Saturday across its customer, merchant and delivery partner support teams, firing around 60 workers within a month. The reason behind the move is the company's improved platform with Artificial Intelligence -driven bots and automation in resolving customer queries that has led to an overall reduction in direct …

NRAI hits out at Zomato for intentions to introduce its gold programme to delivery vertical
5 years, 4 months ago

NRAI hits out at Zomato for intentions to introduce its gold programme to delivery vertical

Live Mint  

The National Restaurant Association of India on Friday hit out at Zomato for plans to introduce Zomato Gold in the delivery vertical as well, and said it is determined to eradicate the epidemic of deep discounting. There is an in-principle agreement to resolve these issues within specific timeline," NRAI Mumbai Chapter Head Anurag Katriar said in a statement. "However, Zomato's …

Online food delivery companies agree to look into demands of NRAI
5 years, 4 months ago

Online food delivery companies agree to look into demands of NRAI

Live Mint  

New Delhi: Zomato and Swiggy could make some changes to their commissions for eateries, the way they run discounts and even standardize some terms and conditions for on-boarding restaurants to bring more uniformity to their platform, among other changes after marathon meetings with representatives of the National Restaurant Association of India on Thursday. Top executives from online food delivery companies …

Zomato, Swiggy, Uber Eats, Food Panda get letters from NRAI to do away with deep discounts
5 years, 4 months ago

Zomato, Swiggy, Uber Eats, Food Panda get letters from NRAI to do away with deep discounts

Firstpost  

The National Restaurant Association of India has asked delivery platforms to do away with deep discounts. The industry body has sent letters to all the four major online aggregators– Swiggy, Zomato, Uber Eats and Food Panda—on Monday asking them to resolve the serious concerns raised by the large standalone and chain restaurants, smaller players operating in micro-markets across India and …

Zomato-NRAI tussle set to spoil your dinner
5 years, 4 months ago

Zomato-NRAI tussle set to spoil your dinner

India TV News  

The ongoing stand-off between online food aggregators and the National Restaurant Association of India, a trade body that represents more than 5 lakh restaurants in the country, over deep discounting practices is nothing but part of a larger global debate on tapping the basic psyche of a consumer: "Get more for less". Gurugram-based Zomato has seen its "Gold" scheme skyrocketed …

Online food aggregators to soon face fresh blow from NRAI
5 years, 4 months ago

Online food aggregators to soon face fresh blow from NRAI

Live Mint  

New Delhi: With more than 2,500 restaurants now logged out against the deep discounting practices of online food aggregators across the country, the National Restaurant Association of India on Saturday said it will soon begin a more intense movement to stop "unethical" practices being adopted by online food apps like Zomato Gold. "The NRAI will very soon initiate movement against …

Deep discounting averse NRAI hits back at Zomato CEO with #ZoGoisNoGo campaign
5 years, 4 months ago

Deep discounting averse NRAI hits back at Zomato CEO with #ZoGoisNoGo campaign

Live Mint  

New Delhi: A day after Zomato CEO Deepinder Goyal taunted Rahul Singh, President of the National Restaurant Association of India, on Twitter and logged out of the restaurants' #logout campaign against the "unethical" deep discounting practices of online food aggregators, Singh on Friday hit back at Goyal by starting a new campaign #ZoGoisNoGo. "This logout campaign as it seems now, …

Zomato takes on NRAI president Rahul Singh, says he is offering discounts like aggregators
5 years, 4 months ago

Zomato takes on NRAI president Rahul Singh, says he is offering discounts like aggregators

Firstpost  

Amid an escalating face-off between restaurants and aggregators, online food ordering platform Zomato on Thursday took a dig a restaurant association head Rahul Singh saying he was offering discounts at his own The Beer Cafe chain of outlets, proving that he was not against such policies New Delhi: Amid an escalating face-off between restaurants and aggregators, online food ordering platform …

Logout campaign: Zomato offers to restructure Gold scheme to limit use by subscribers, but restaurants stick to guns
5 years, 4 months ago

Logout campaign: Zomato offers to restructure Gold scheme to limit use by subscribers, but restaurants stick to guns

Firstpost  

Zomato has shot off mass emails to its restaurant partners, outlining the steps it will take to limit the use of its Gold programme. New Delhi: Online food ordering firm Zomato has reached out to restaurants again with its assurance to redesign the Gold scheme to limit the use by subscribers, a proposal that found little traction with eateries which …

The Zomato controversy: Their business plan, the dispute and a dark tale of greed, exploitation and fear
5 years, 4 months ago

The Zomato controversy: Their business plan, the dispute and a dark tale of greed, exploitation and fear

Op India  

The last few days have seen some very interesting turmoil in one of the largest Food Aggregators and Delivery Networks in India. Zomato Gold is a “Buy One Get One Free” offers exclusively available to registered “Gold” users on Food and/or Beverages at “Select” participating Restaurants. The Zomato Gold onboarding agreement with restaurants clearly states “Zomato Gold is only valid …

Logout campaign: Zomato calls for truce with restaurant owners, says willing to rectify mistakes
5 years, 4 months ago

Logout campaign: Zomato calls for truce with restaurant owners, says willing to rectify mistakes

Firstpost  

Zomato has lost 65 restaurants, which is 1 percent of the restaurant partner base of its ‘Zomato Gold’ programme. New Delhi: Amid an escalating face-off between restaurants and aggregators, online food ordering platform Zomato has said it is open to rectifying its “mistakes” and appealed to restaurant owners to stop their logging out the campaign. — Deepinder Goyal August 17, …

Zomato’s Deepinder Goyal urges restaurants to stop logout campaign
5 years, 4 months ago

Zomato’s Deepinder Goyal urges restaurants to stop logout campaign

Live Mint  

New Delhi: Zomato has offered an olive branch to restaurant owners amid an ongoing battle between the NRAI and food aggregators. On Saturday evening, Zomato' s founder and CEO Deepinder Goyal took to Twitter requesting restaurant owners to stop the logout campaign and urged restaurant partners to initiate a dialogue with aggregators. “In the interest of consumers, we request restaurant …

Zomato asks partner restaurants to serve 45-day notice before opting out of Gold discounting scheme
5 years, 4 months ago

Zomato asks partner restaurants to serve 45-day notice before opting out of Gold discounting scheme

Firstpost  

Zomato said that in case members wish to log back to its Gold platform they will be required to pay a sign-up fee Food delivery major Zomato has asked some of its partner restaurants that they are required to give a 45-day notice if they wish to opt out of Gold discounting scheme as part of the existing terms and …

Why are some restaurants delisting from Zomato Gold, other aggregators
5 years, 4 months ago

Why are some restaurants delisting from Zomato Gold, other aggregators

Live Mint  

Challenging the deep discounting practices of online food delivery platforms like Zomato Gold and EasyDiner, over 300 restaurants in Gurugram under the umbrella of the National Restaurant Association of India on Thursday observed a #Logout campaign. Home-grown restaurant search and delivery platform Zomato last month introduced the "Infinity Dining" plan for its "Gold" subscribers that allows them to have unlimited …

Zomato asks eateries to serve notice before exit
5 years, 4 months ago

Zomato asks eateries to serve notice before exit

Live Mint  

Food discovery and ordering platform Zomato, which runs the Zomato Gold discounting scheme, has asked some of its partner restaurants to inform the company if they wish to drop out of the programme. In an e-mail on 15 August to its Gold partner restaurants, which had opted to de-list, Zomato wrote that they were required to give a 45-day notice …

Zomato launches all-you-can-eat programme 'Infinity Dining' for its Gold members
5 years, 5 months ago

Zomato launches all-you-can-eat programme 'Infinity Dining' for its Gold members

Live Mint  

New Delhi: Home-grown restaurant search and delivery platform Zomato on Friday introduced the "Infinity Dining" plan for its "Gold" subscribers that allows them to have unlimited a la carte at partner restaurants. "For the same price that users would spend on a typical two-course meal, they can now order anything and everything you want from the entire menu with unlimited …

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