Chandigarh: Man sold defective sports shoes awarded ₹18k refund

A Chandigarh resident who took a sportswear company to consumer court over a defective pair of shoes has been awarded a full refund of ₹18,695. The complainant had approached the Nike store at Chandigarh’s Elante Mall for the second time in September 2021 to raise a claim about the defective shoes, but the store rejected it. In the present complaint, the opposite parties rejected the claim of the consumer on the ground that it was damaged externally and exhibited excessive wear and tear, but failed to prove this on record by way of any expert report after examination of the shoes in question. Firm fined for selling defective headphones The District Consumer Disputes Redressal Commission-2 has directed Harman International Private Limited to pay ₹5,000 as compensation and refund ₹899 for a defective pair of headphones sold in 2019. Allowing Kumar’s complaint, the commission observed, “As the product stopped working within the warranty period, opposite parties are liable to replace the product or refund the cost of product.” Thus, it directed that the amount be refunded and a further lump sum compensation of ₹5,000 be paid to the consumer.