Melbourne couple rejected for a refund and branded 'no shows' after missing a Qantas flight during a Covid lockdown finally taste victory

A couple who were unable to board their Qantas flight during Covid lockdowns and told they were not eligible for a refund because they were 'no shows' have finally won their battle to have the funds returned - after three years of arguments. A couple who were unable to board their Qantas flight during Covid lockdowns in 2021 were told they weren't eligible for a refund because they were a 'no show' Expedia blamed Qantas for not issuing the refund while Qantas insisted Expedia had the couple's money During an exchange on X last year, Expedia said: 'We just got off the phone with the airline, and as per advised, the ticket shows suspended on their end due to a no show. Meanwhile, Qantas told Mr McGregor 'the funds will still remain with the agency that you've booked with' and insisted he contact Expedia for a refund. Qantas told Mr McGregor 'the funds will still remain with the agency that you've booked with' and insisted he contact Expedia for a refund Former Qantas CEO Alan Joyce last year was grilled over the expiry date of credits issued during Covid Qantas CEO Vanessa Hudson last week announced the company had recorded an underlying profit, before tax, of $2.08billion for the 2023-24 financial year. Qantas CEO Vanessa Hudson last week announced the company had an underlying profit, before tax, of $2.08billion for the 2023-24 financial year 'The Qantas Group will remove the expiry date on Covid travel credits that were due to run out at the end of this year,' a spokesman said at the time.