How do you deliver food to the people who can't leave their homes?

Lockdown has meant huge changes for all of us, but for Britain’s most vulnerable, it has meant being confined to their homes altogether. It’s also nice for us, and to see the thank you notes they leave for us on the doorstep.’ Peter has driven deliveries to customers for Tesco for 14 years, and is now playing his part to ensure those in need are being looked after Doubling its online shopping slots from 590,000 a week to 1.3 million has meant Tesco’s drivers are busier than ever right now. ‘My shift now starts two hours earlier – at 4am rather than 6am – and we’ve trebled the team to make sure the orders are fulfilled for our vulnerable customers,’ says Simone. Simone and the Sandhurst Tesco Extra team now come to work two hours early to make sure customer orders are fulfilled on time When the pandemic hit, Simone’s store, like Tesco shops across the country, increased staff numbers to make sure vulnerable customers could get the food they need. With the Tesco Online team, Chris has increased delivery slots nationwide so more vulnerable people can get the food they need Naturally, this demand transformed Chris’s responsibilities overnight: ‘My main objective is to increase our delivery capacity so we can meet our customers’ needs, especially those who are vulnerable.’ In order to pull this off, Tesco has had to bring in countless changes in record time to ensure thousands of people didn’t go without.