Consumer group warns holiday firms over hidden charges
10 months, 2 weeks ago

Consumer group warns holiday firms over hidden charges

Dutch News  

The Dutch consumer association Consumentenbond has warned Dutch operators it will take legal action if they continue to place “misleading adverts” for holidays on their websites. In other cases, airports were not named which could mean “you end up flying from Dusseldorf and return to Brussels,” spokeswoman Babs van der Staak told broadcaster NOS. “Then try and get home in the middle of the night when your car is in Germany.” In total, the body looked at 250 adverts promoted by 10 different holiday firms. The consumer authority ACM is also involved in several cases to get holiday firms to be clearer about their pricing.

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History of this topic

Regulator reprimands holiday bidding site for hidden costs
1 month ago

Regulator reprimands holiday bidding site for hidden costs

NL Times  

Dutch regulator Authority for Consumers and Markets has mandated changes to Reizendeals.nl, requiring the travel auction site to provide clearer pricing information to consumers. To comply with consumer protection laws, Reizendeals.nl is now required to display the total price, including all mandatory charges, before consumers place final bids. ACM board member Manon Leijten emphasized the importance of transparency, stating, “Travel …

Major hotel chains accused of misleading consumers with sales adverts
1 month, 2 weeks ago

Major hotel chains accused of misleading consumers with sales adverts

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. It found that during a promotion run by Travelodge advertising hotel rooms in London “from £55” and outside of the …

D-Reizen, Prisvrij still misleading consumers with travel offers: Consumers' Association
4 months, 2 weeks ago

D-Reizen, Prisvrij still misleading consumers with travel offers: Consumers' Association

NL Times  

D-Reizen and Prijsvrij are still misleading consumers with special offers on travel packages, the Consumentenbond reported after a follow-up investigation into travel packages that turn out pricier than advertised. Other travel organizations in the Netherlands have made improvements since the consumers’ association’s previous warning. “A large part of the sold-out trips and incorrect offers still appeared on the sites.” “It …

Consumer group warns holiday firms over hidden charges
10 months, 2 weeks ago

Consumer group warns holiday firms over hidden charges

Dutch News  

The Dutch consumer association Consumentenbond has warned Dutch operators it will take legal action if they continue to place “misleading adverts” for holidays on their websites. In other cases, airports were not named which could mean “you end up flying from Dusseldorf and return to Brussels,” spokeswoman Babs van der Staak told broadcaster NOS. “Then try and get home in …

More travel providers commit to transparent pricing for package holidays, ACM reports
1 year, 1 month ago

More travel providers commit to transparent pricing for package holidays, ACM reports

NL Times  

The Authority for Consumers and Markets announced on Monday that five major travel providers now clearly display the final prices for package holidays. These providers either present a single final price that includes all unavoidable costs or clearly list mandatory costs separately beneath the price. The price, including all unavoidable additional costs, must be clear and visible at a glance,” …

New warnings issued over fraudulent webshops ahead of holiday season
1 year, 2 months ago

New warnings issued over fraudulent webshops ahead of holiday season

NL Times  

As the holiday season approaches, the Dutch consumer organizations again urged Netherlands residents to be wary of dodgy online stores. In the hope of reducing the number of victims, the organizations have launched a campaign: “First check reviews, then order.” The police’s National Internet Fraud Reporting Center expects over 40,000 reports of purchase and sales fraud this year. About 14,000 …

Holiday firms warned over pricing add-ons, incomplete info
1 year, 5 months ago

Holiday firms warned over pricing add-ons, incomplete info

Dutch News  

Package holiday firms that are active in the Netherlands have been given eight weeks to start displaying full prices on their websites by the Dutch consumer protection authority ACM. “We want to prevent consumers facing unexpected costs once they have reached the end of the booking process or even when they arrive at their destination,” ACM director Edwin van Houten …

Holiday firms warned over pricing add-ons, incomplete info
1 year, 5 months ago

Holiday firms warned over pricing add-ons, incomplete info

Dutch News  

Package holiday firms that are active in the Netherlands have been given eight weeks to start displaying full prices on their websites by the Dutch consumer protection authority ACM. “We want to prevent consumers facing unexpected costs once they have reached the end of the booking process or even when they arrive at their destination,” ACM director Edwin van Houten …

Travel agencies still too vague about prices for package holidays: ACM
1 year, 5 months ago

Travel agencies still too vague about prices for package holidays: ACM

NL Times  

Travel organizations are still too vague with their prices for package holidays, the Netherlands Authority for Consumers and Markets concluded after investigating the 12 most prominent providers of these holiday packages. We expect all parties to state their prices, including all mandatory costs, and that the offer can also be booked for the indicated price.” The ACM sent a letter …

Package holiday firms misleading consumers over refunds, investigation finds
3 years, 8 months ago

Package holiday firms misleading consumers over refunds, investigation finds

The Independent  

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. A Love Holidays agent said the consumer would not be reimbursed until it had recouped the money from its suppliers; …

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