Energy firm breaks into widower's home to inspect smart meter: Grandfather, 67, thought he'd been 'burgled' after E.ON obtained warrant to check 'tampered' device
Daily MailAn energy company broke into a widower's home to inspect his smart meter after the firm's AI software wrongly suggested the device had been tampered with. Alan Knight, 67, saw E.ON engineers enter his house with the help of a locksmith after the energy provider's systems stated that his smart meter cover had been tampered with Having entered his property without permission, the engineers found no issues with his meter, leading to the energy giant admitting their AI technology 'needs further work' 'They said they rang me four times, I don't know who they rang but it wasn't me,' he said. In an email sent to the 67-year-old, E.ON said that their technology notified them the meter had been removed The ensuing back and forth with the firm's complaints department has also impacted Mr Knight's work. Responding to the incident, a spokesperson for E.ON said that the company told Mr Knight that his gas meter may be faulty in July, and that they needed access to his property to inspect it.
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