Online food delivery companies agree to look into demands of NRAI
5 years, 4 months ago

Online food delivery companies agree to look into demands of NRAI

Live Mint  

New Delhi: Zomato and Swiggy could make some changes to their commissions for eateries, the way they run discounts and even standardize some terms and conditions for on-boarding restaurants to bring more uniformity to their platform, among other changes after marathon meetings with representatives of the National Restaurant Association of India on Thursday. Top executives from online food delivery companies Swiggy and Zomato met with executives from NRAI on Thursday amid an ongoing row between the two over what the restaurant association claims are unfair practices followed by food aggregators in India that are hurting eateries. The two parties discussed eight pain points raised by restaurants such as deep discounts, uneven commission charges, private labels run by aggregators, forced fleet services, and uneven terms and conditions used by food delivery platforms to monitor and onboard eateries. Anurag Katriar, head of NRAI's Mumbai Chapter, who was present on Thursday's meeting said that both Zomato and Swiggy agreed to various issues faced by restaurants. Thursday’s meeting comes after the National Restaurant Association of India wrote to several food delivery companies earlier this week listing out eight concerns over steep discounts, forced usage of fleet services and other clauses laid out by these platforms, urging them to change the way they on-board and remunerate eateries.

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History of this topic

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries
2 weeks, 6 days ago

How Zomato, Swiggy, Zepto are achieving disruptive 10-min food deliveries

Hindustan Times  

Food delivery apps in India are promising to bring biryani to hot beverages at customers’ doorsteps in under 10 minutes, as competition for impatient consumers intensifies among digital platforms. Bolt accounts for 5% of Swiggy’s total food delivery orders within two months of its launch, Sidharth Bhakoo, chief business officer of food marketplace at Swiggy said in an email. “When …

Swiggy to take 10-minute Bolt food delivery to tier 2 and 3 cities; Roorkie, Patna & Nashik on list
1 month ago

Swiggy to take 10-minute Bolt food delivery to tier 2 and 3 cities; Roorkie, Patna & Nashik on list

Live Mint  

The food delivery and quick commerce platform Swiggy Limited on Monday announced that it was expanding its Swiggy Bolt delivery business to key markets in tier 2 and tier 3 cities and towns. The Bolt business allows users to order food in 10 minutes from popular restaurants and QSRs, Swiggy said in an official statement. Idlis come warm and fluffy, …

Betting on Swiggy and Zomato: Can India’s food delivery titans deliver?
1 month, 2 weeks ago

Betting on Swiggy and Zomato: Can India’s food delivery titans deliver?

Live Mint  

The Indian food delivery market has become a fierce battleground, with Swiggy and Zomato not only competing for your dinner orders but also commanding attention in boardrooms and on trading floors. Zomato’s recent analyst reports echo this optimism, indicating that while the market remains consolidated, both players have significant room to grow as more Indians adopt food delivery services. View …

Zomato CEO Deepinder Goyal’s advice to Swiggy: ‘Competent people can’t recognise they are complacent, don’t…’
1 month, 2 weeks ago

Zomato CEO Deepinder Goyal’s advice to Swiggy: ‘Competent people can’t recognise they are complacent, don’t…’

Live Mint  

Swiggy, a direct competitor to Zomato and one of India's leading food delivery aggregators made its highly anticipated stock market debut on November 13. Interestingly, just weeks before Swiggy's IPO, Zomato CEO Deepinder Goyal had some advice for Swiggy's employees, reflecting on his company's own experience of going public in 2021, the Times of India reported. Speaking at the ET …

Swiggy invites delivery partners to ring the listing bell: ‘Sharing gratitude’
1 month, 3 weeks ago

Swiggy invites delivery partners to ring the listing bell: ‘Sharing gratitude’

Hindustan Times  

Food delivery giant Swiggy, which was listed on the exchanges on November 13, had two of its delivery partners join its leadership team, including co-founders Sriharsha Majety and Nandan Reddy, to ring the ceremonial bell at the National Stock Exchange. Khan, a Bengaluru native, joined Swiggy seven years ago, fresh out of college while he was facing a difficult personal …

Zomato launches new feature to tackle food waste due to cancelled orders
Trending News
1 month, 4 weeks ago

Zomato launches new feature to tackle food waste due to cancelled orders

Hindustan Times  

Food delivery firm Zomato on Sunday launched a new “food rescue” feature to tackle with food waste arising out of cancelled orders. Now, customers living near restaurants will be able to purchase cancelled food orders at “unbeatable prices”, announced the company's CEO Deepinder Goyal. The CEO said that customers cancel more than 4 lakh “perfectly good orders” on a daily …

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report
2 months ago

CCI says Zomato, Swiggy in breach of antitrust laws in India: Report

Hindustan Times  

The Competition Commission of India said in its non-public documents that food delivery giants Swiggy and Zomato are in breach of the antitrust and competition laws of India, with their business practices favouring select restaurants listed on their platforms, reported Reuters. Swiggy and Zomato are the leading food delivery companies in India The antitrust body's documents say that Zomato entered …

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show
2 months ago

India finds Zomato, Swiggy food delivery businesses breached antitrust laws, documents show

Live Mint  

An investigation by India's antitrust body found food delivery giants Zomato and SoftBank-backed Swiggy breached competition laws, with their business practices favouring select restaurants listed on their platforms, documents show. Exclusivity arrangements between Swiggy, Zomato and their respective restaurant partners "prevent the market from becoming more competitive," the CCI's investigation arm noted in its findings reviewed by Reuters on Friday. …

Exclusivity contracts & price restrictions: Here's how Zomato, Swiggy hindered competition in India
2 months ago

Exclusivity contracts & price restrictions: Here's how Zomato, Swiggy hindered competition in India

Firstpost  

The Competition Commission of India found food delivery giants Zomato and Swiggy breached competition laws by favouring select restaurants through exclusive contracts and pricing restrictions. The delivery giants are faced with potential penalties pending a final leadership review Food delivery giants Swiggy and Zomato were found breaching antitrust laws in India. File image India’s Competition Commission of India has found …

Zomato, Swiggy accused of unfair practices in food delivery market: Report
2 months ago

Zomato, Swiggy accused of unfair practices in food delivery market: Report

India Today  

An investigation has revealed that leading food delivery platforms Zomato and Swiggy have violated competition laws in India, according to documents from the Competition Commission of India. In Swiggy's IPO documentation, the company acknowledges the CCI case as an "internal risk," noting that "any breach of the provisions of Competition Act, may attract substantial monetary penalties." FOUND GUILTY OF ‘REDUCING …

IRCTC partners Swiggy to deliver food starting with four stations across India
10 months ago

IRCTC partners Swiggy to deliver food starting with four stations across India

The Hindu  

Indian Railway Catering and Tourism Corporation on Tuesday entered into an agreement with online food aggregator Swiggy to deliver food at Bangalore, Bhubaneshwar, Visakhapatnam and Vijayawada railway stations. IRCTC is already in partnership with Zomato for online food delivery across 63 locations on Indian Railways network. “This partnership with Swiggy will bring more convenience and food options to our passengers, …

Swiggy hikes platform fee to ₹3 on food delivery orders: Report
1 year, 2 months ago

Swiggy hikes platform fee to ₹3 on food delivery orders: Report

Live Mint  

Swiggy has hiked the platform fee on food delivery orders to ₹3 per order, which marks a 50 percent jump as compared to the existing platform fee of ₹2, a report in The Economic Times stated on October 16. The Bengaluru-based food delivery aggregator has been applying the platform fee on food orders from April this year. The platform fee …

Zomato rolls out food trends platform for restaurant partners
1 year, 6 months ago

Zomato rolls out food trends platform for restaurant partners

Live Mint  

New Delhi: Food delivery platform Zomato on Friday announced the rollout of ‘Zomato Food Trends’ a data platform that will now be publicly available to restaurant partners. Zomato Food Trends, an open platform accessible to all free of charge, will provide insights by analyzing data from millions of transactions across hundreds of cities in India. The rollout comes after restaurants …

After Zomato, Swiggy Likely to Lay Off 250 Employees This Month
2 years, 1 month ago

After Zomato, Swiggy Likely to Lay Off 250 Employees This Month

News 18  

After Zomato, Swiggy may lay off more than 250 employees or up to 5 per cent of its workforce starting this month. Last month, global brokerage firm Jefferies said that Swiggy was fast losing market share to its rival Zomato despite offering heavy discounts. Citing Swiggy investor Prosus’ financial report, Jefferies said that the gross value of Swiggy’s food delivery …

Over 900 restaurants exit Swiggy Dineout; platform denies exodus
2 years, 2 months ago

Over 900 restaurants exit Swiggy Dineout; platform denies exodus

Firstpost  

Swiggy acquired Dineout from Times Internet in May this year. The deal was estimated to be around $150 million After the pandemic and rising food inflation, the cashbacks being offered by restaurant aggregators are the latest problem for restaurants. According to a Mint report, over 900 outlets across brands have delisted themselves from the Dineout, Swiggy’s table-booking platform. According to …

Zomato, Swiggy among top 10 global food delivery companies: Report
2 years, 3 months ago

Zomato, Swiggy among top 10 global food delivery companies: Report

Hindustan Times  

Swiggy and Zomato, the Indian food delivery apps have been ranked among the world's biggest e-commerce food-delivery companies as per a report by Canada-based global research firm ETC Group. Swiggy and Zomato are among the top ten global food delivery companies. The ETC report however expressed concerns over the food delivery sector's ‘inhumane and possibly untenable labour practices’ through the …

Zomato edges past Swiggy in India’s food delivery market, finds report
2 years, 4 months ago

Zomato edges past Swiggy in India’s food delivery market, finds report

Firstpost  

Zomato’s acquisition of Blinkit has helped it close the gap with Swiggy and race ahead of it in terms of market share Food delivery platform Zomato is edging ahead of its competitor Swiggy, as per a report by brokerage firm Bernstein India. However, that has started to change with Zomato expanding share to around 55 per cent in food delivery,” …

Swiggy, Zomato face outage across India: Here's what happened
2 years, 9 months ago

Swiggy, Zomato face outage across India: Here's what happened

India TV News  

As per the current search, we have witnessed that Zomato and Swiggy, two prominent food delivery apps have been running down for users across the country. But since the apps were down, social media already got flooded with a number of complaints from the users who were unable to place orders and could not browse the menus. Image Source : …

CCI Orders Probe Against Zomato And Swiggy On Restaurants Association's Complaint Of Anti-Competitive Practices
2 years, 9 months ago

CCI Orders Probe Against Zomato And Swiggy On Restaurants Association's Complaint Of Anti-Competitive Practices

Live Law  

The Competition Commission of India, on Monday, directed the Director General to investigate and determine whether the conduct of Zomato and Swiggy are anti-competitive in terms of Section 3 read with Section 3 of the Competition Act, 2002. NRAI, which represent the interest of more than 500000 restaurants in the country, filed a complaint under Section 19 of the Act …

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details
2 years, 9 months ago

Zomato, Swiggy Under CCI Lens for Alleged Unfair Business. Know Details

News 18  

The Competition Commission of India has ordered an investigation into alleged unfair business practices of food delivery platforms Zomato and Swiggy. A day after the CCI order, Zomato on Tuesday said in a regulatory filing that it will explain to the competition watchdog that it is in compliance with relevant laws and said it intends to “promptly comply with any …

Zomato, Swiggy to face CCI probe
2 years, 9 months ago

Zomato, Swiggy to face CCI probe

Live Mint  

India's antitrust body has ordered investigation into the conduct of online food delivery platforms Zomato and Swiggy, according to an order dated 4 April. "The Commission is of the view that there exists a prima facie case with respect to some of the conduct of Zomato and Swiggy, which requires an investigation by the Director General, to determine whether the …

Swiggy, Zomato to collect 5% GST from customers starting 1 Jan, 2021; here's how much you will have to pay
3 years, 3 months ago

Swiggy, Zomato to collect 5% GST from customers starting 1 Jan, 2021; here's how much you will have to pay

Firstpost  

Nirmala Sitharaman made the announcement after the GST Council meeting, which has made the decision for ease in tax administration. Food delivery apps like Swiggy and Zomato will collect five percent Goods and Services Tax from consumers instead of the restaurant they pick up orders from, starting 1 January 2022. Sitharaman said that the customer would be “the point on …

Why the NRAI wants to cut out the middleman of aggregator platforms like Swiggy and Zomato
3 years, 7 months ago

Why the NRAI wants to cut out the middleman of aggregator platforms like Swiggy and Zomato

The Hindu  

National Restaurant Association of India, a voice of the Indian restaurant industry, in their Townhall 4.0 recently discussed the importance of ‘direct order and the way to get your business future-ready’. At the townhall, held virtually, prominent chefs and restaurant owners discussed the importance and challenges of enabling customers to order food directly from restaurants, instead of being solely dependent …

Amazon Takes on Zomato and Swiggy, Rolls Out Food Delivery Business in India
4 years, 7 months ago

Amazon Takes on Zomato and Swiggy, Rolls Out Food Delivery Business in India

News 18  

Amazon India on Thursday said it is launching its food delivery operations in select parts of Bengaluru, a move that will see the e-commerce giant compete against major players like Zomato and Swiggy in the country. Amazon has been testing a food delivery service in India among its employees for over six months. Amazon's entry in the food delivery space …

Zomato-Swiggy merger? Gurgaon based food delivery giant has its say
5 years, 1 month ago

Zomato-Swiggy merger? Gurgaon based food delivery giant has its say

India TV News  

As merger reports of Bengaluru-based Swiggy and Gurugram-based Zomato -- two biggest players in the burgeoning online food delivery market -- resurfaced, Deepinder Goyal-led Zomato on Tuesday refuted reports, saying they are not in talks with anyone. A First Post report, citing sources, mentioned that the merger talks between the two food delivery platforms have revived as the competition is …

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership
5 years, 3 months ago

Zomato and restaurant association NRAI continue to spar over food aggregator's premium Gold membership

Firstpost  

The NRAI remains steadfast in its belief that Zomato Gold in its current form is not acceptable in either dine-in or delivery segment Zomato Gold remains a bone of contention with restaurants and online food aggregator Zomato. Trade body versus food aggregators National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues …

NRAI meets with food aggregators amid ongoing discord
5 years, 3 months ago

NRAI meets with food aggregators amid ongoing discord

Live Mint  

Members of the National Restaurant Association of India met with top executives of online food aggregators Swiggy and Zomato on Friday in a set of meetings that “progressed well” even as the NRAI continues to hold its grouse against Zomato’s Gold program that the association says remains unacceptable in its current form. “NRAI remains steadfast in its belief that Zomato …

Zomato Gold scheme: No significant progress could be made in meeting held with company, says NRAI
5 years, 3 months ago

Zomato Gold scheme: No significant progress could be made in meeting held with company, says NRAI

Firstpost  

National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues in the meeting held with the company New Delhi: National Restaurant Association of India on Monday said no significant progress could be made on Zomato Gold issues in the meeting held with the company. The discussions on eight central issues in the …

Swiggy, Zomato set to meet NRAI executives on Friday
5 years, 3 months ago

Swiggy, Zomato set to meet NRAI executives on Friday

Live Mint  

New Delhi: Executives from online food delivery companies Swiggy and Zomato are set to meet the National Restaurant Association of India on Friday amid ongoing discussions among the two parties to bring a level-playing field to the food aggregation business in India. The meeting is a follow-up to discussions held last month between the two parties that saw top executives …

Logout campaign: NRAI hits out at Zomato for plans to introduce gold programme in delivery vertical
5 years, 4 months ago

Logout campaign: NRAI hits out at Zomato for plans to introduce gold programme in delivery vertical

Firstpost  

The association said it deliberated on eight critical issues pertaining to the online delivery space on Thursday with Zomato and Swiggy. New Delhi: The National Restaurant Association of India on Friday hit out at Zomato for plans to introduce Zomato Gold in the delivery vertical as well, and said it is determined to eradicate the epidemic of deep discounting. “However, …

NRAI hits out at Zomato for intentions to introduce its gold programme to delivery vertical
5 years, 4 months ago

NRAI hits out at Zomato for intentions to introduce its gold programme to delivery vertical

Live Mint  

The National Restaurant Association of India on Friday hit out at Zomato for plans to introduce Zomato Gold in the delivery vertical as well, and said it is determined to eradicate the epidemic of deep discounting. There is an in-principle agreement to resolve these issues within specific timeline," NRAI Mumbai Chapter Head Anurag Katriar said in a statement. "However, Zomato's …

Zomato, Swiggy, Uber Eats, Food Panda get letters from NRAI to do away with deep discounts
5 years, 4 months ago

Zomato, Swiggy, Uber Eats, Food Panda get letters from NRAI to do away with deep discounts

Firstpost  

The National Restaurant Association of India has asked delivery platforms to do away with deep discounts. The industry body has sent letters to all the four major online aggregators– Swiggy, Zomato, Uber Eats and Food Panda—on Monday asking them to resolve the serious concerns raised by the large standalone and chain restaurants, smaller players operating in micro-markets across India and …

Online food aggregators to soon face fresh blow from NRAI
5 years, 4 months ago

Online food aggregators to soon face fresh blow from NRAI

Live Mint  

New Delhi: With more than 2,500 restaurants now logged out against the deep discounting practices of online food aggregators across the country, the National Restaurant Association of India on Saturday said it will soon begin a more intense movement to stop "unethical" practices being adopted by online food apps like Zomato Gold. "The NRAI will very soon initiate movement against …

The revolt against food delivery apps
5 years, 4 months ago

The revolt against food delivery apps

Live Mint  

New Delhi: For a little under two years now, Rajat Rekhi has been doing brisk business selling West Asian cuisine from inside a tiny kitchen tucked away in south Delhi, which only delivers via online platforms. Over the weekend, a slew of restaurants across India began delisting from dine-in apps that offer membership-driven discounts—such as EazyDiner, Zomato Gold, and nearbuy—in …

Logout campaign: Online food platforms agree to redesign schemes to check deep discounts: NRAI
5 years, 4 months ago

Logout campaign: Online food platforms agree to redesign schemes to check deep discounts: NRAI

Firstpost  

Launching a logging out campaign in protest against dine-in schemes, around 1,200 restaurants in major cities had reportedly delisted from the dine-in programmes of food aggregators. New Delhi: The National Restaurant Association of India on Tuesday said food aggregators have agreed to redesign their schemes to rein in deep discounts offered to customers and asserted that discount is a privilege, …

Restaurants tell food apps to end deep discounting
5 years, 4 months ago

Restaurants tell food apps to end deep discounting

Live Mint  

The National Restaurant Association of India on Tuesday said reservation- and membership-driven dining platforms such as EazyDiner, Zomato Gold and Gourmet Passport will need to make changes to their features to end deep discounting in the wake of the ongoing tussle between platforms and restaurants in India. “They have to rejig the product and come back with revised product feature …

Restaurants tell food apps to end deep discounting
5 years, 4 months ago

Restaurants tell food apps to end deep discounting

Live Mint  

The National Restaurant Association of India on Tuesday said reservation- and membership-driven dining platforms such as EazyDiner, Zomato Gold and Gourmet Passport will need to make changes to their features to end deep discounting in the wake of the ongoing tussle between platforms and restaurants in India. “They have to rejig the product and come back with revised product feature …

Zomato’s Deepinder Goyal urges restaurants to stop logout campaign
5 years, 4 months ago

Zomato’s Deepinder Goyal urges restaurants to stop logout campaign

Live Mint  

New Delhi: Zomato has offered an olive branch to restaurant owners amid an ongoing battle between the NRAI and food aggregators. On Saturday evening, Zomato' s founder and CEO Deepinder Goyal took to Twitter requesting restaurant owners to stop the logout campaign and urged restaurant partners to initiate a dialogue with aggregators. “In the interest of consumers, we request restaurant …

Why are some restaurants delisting from Zomato Gold, other aggregators
5 years, 4 months ago

Why are some restaurants delisting from Zomato Gold, other aggregators

Live Mint  

Challenging the deep discounting practices of online food delivery platforms like Zomato Gold and EasyDiner, over 300 restaurants in Gurugram under the umbrella of the National Restaurant Association of India on Thursday observed a #Logout campaign. Home-grown restaurant search and delivery platform Zomato last month introduced the "Infinity Dining" plan for its "Gold" subscribers that allows them to have unlimited …

Zomato asks eateries to serve notice before exit
5 years, 4 months ago

Zomato asks eateries to serve notice before exit

Live Mint  

Food discovery and ordering platform Zomato, which runs the Zomato Gold discounting scheme, has asked some of its partner restaurants to inform the company if they wish to drop out of the programme. In an e-mail on 15 August to its Gold partner restaurants, which had opted to de-list, Zomato wrote that they were required to give a 45-day notice …

Zomato may launch a Swiggy-style home-cooked food service
5 years, 6 months ago

Zomato may launch a Swiggy-style home-cooked food service

Live Mint  

New Delhi: A latest tweet by food delivery platform Zomato has triggered speculations that it may launch a service where people can order home-made food -- like that age-old tiffin service which is still popular in several parts of the country especially among students, working-class people and those living in private hostels. Its rival Swiggy is already catering to over …

Zomato, Swiggy served notices for delivering non-vegetarian food in Haridwar's restricted areas
5 years, 9 months ago

Zomato, Swiggy served notices for delivering non-vegetarian food in Haridwar's restricted areas

India Today  

Two of India's leading online food delivery aggregators have been served notices for delivering non-vegetarian food in restricted areas of Uttarakhand's holy Haridwar city. Zomato and Swiggy have been served notices by the food safety unit of the Uttarakhand Health Department for violating bylaws of the city by delivering non-vegetarian food to restricted areas. RS Pal, the deputy food safety …

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