Ludhiana court orders biscuit company to pay ₹5k for weight discrepancy
Hindustan TimesFollowing a complaint on the alleged discrepancy in the weight of Britannia Good Day 12 pieces packet of biscuit, the District Consumers Disputes Redressal Forum directed Britannia Industries Ltd. and its associates to collectively pay a composite cost of ₹5,000 to the complainant within 30 days in its order. The complaint lodged by the customer on January 28, 2020, is regarding the purchase of a Britannia Good Day 12 pieces packet from a local vendor. The complainant provided documents and photographic evidence demonstrating the discrepancy in the product’s weight, while Britannia Industries Ltd. submitted affidavits and statements asserting their compliance with regulatory standards. As a remedy, the commission directed Britannia Industries Ltd. and its associates to collectively pay a composite cost of ₹5,000 to the complainant within 30 days.
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