Errors on supermarket bills are unacceptable, says consumer group

18 hours, 57 minutes ago

Morrisons announces discounts for shoppers TODAY after supermarket chaos saw home deliveries cancelled and orders delayed just two days before Christmas

Morrisons shoppers will be given a huge discount today after causing chaos for customers just two day before Christmas. The issues also meant some shoppers' Morrisons More rewards cards were not registering properly, meaning they were unable to claim a 10 per cent discount all day. Morrisons shoppers will be given a huge discount today after causing chaos for customers …

Christmas Discount Card Customers Morrisons Shoppers Today

1 day, 8 hours ago

Ocado is ridiculed by customers over 'atrocious' Christmas substitute choices items after retailer suffers delivery malfunction

Daily Mail

Ocado has been ridiculed by customers over a series of 'atrocious' substitute choices after the retailer suffered a delivery malfunction. With Christmas Day fast approaching, scores of Brits slammed the retailer for leaving them without key ingredients after a 'robot' malfunctioned at the upmarket food retailer's £185million delivery centre. Scores of customers were left without key staples of a Christmas …

Food Social Media Shopping Christmas Card Today Items

Supermarket Christmas chaos as online orders are cancelled, home deliveries are late and furious customers are unable to use discounts on food shops

Daily Mail

Morrisons has triggered Christmas chaos after cancelling home deliveries and festive shops for scores of Britons, leaving families furious. The shopping chain said its More rewards card is facing difficulties, with customers unable to get discounts on their food shops. Morrisons customers are facing chaos after the retailer for forced to cancel their shopping orders just two days before Christmas …

Social Media Shopping Christmas Orders Card One Person Customers

3 weeks, 6 days ago

Supermarket loyalty schemes DO offer real savings of up to 25%, competition watchdog says

Daily Mail

British supermarket prices offered through loyalty schemes do provide genuine savings, the competition regulator has said. Loyalty schemes such as market leader Tesco's Clubcard and Sainsbury's Nectar offer significantly lower prices for members and have proved hugely successful for the UK's biggest supermarkets. And today the CMA said it had analysed around 50,000 grocery products on promotion and found very …

Prices Price Schemes Cma Shoppers Tesco Supermarket

4 weeks ago

Most supermarket special offers promote unhealthy products

Dutch News

The overwhelming majority of supermarket special offers promote unhealthy products, according to research by think tank Questionmark. The research, carried out on behalf of several health foundations, revealed that 83% of special offers were for products that do not contribute to a healthy food system. Diena Halbertsma, director of the Diabetes Fund, stressed the need for action, telling broadcaster NOS, …

Supermarket Questionmark Promote Unhealthy Special Offers

1 month ago

Major hotel chains accused of misleading consumers with sales adverts

The Independent

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. It found that during a promotion run by Travelodge advertising hotel rooms in London “from £55” and outside of the …

Travel Hotels Hotel Cent Rooms Asa Advertised

1 month, 1 week ago

Urgent purchase scam warning as shoppers start spending for Christmas

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The scams have made up more than half of authorised push payment fraud cases …

Fraud Cases Bank Customer Tsb Purchase Scam

1 month, 2 weeks ago

“Predatory pricing”: Lawmakers call upon the FTC to investigate Albertsons, other major supermarkets

Salon

Sen. Elizabeth Warren, D-Mass, and Rep. Adam Schiff, D-Calif., are calling upon the Federal Trade Commission and Department of Agriculture to investigate Albertsons and other major grocery chains for “predatory pricing” practices that may have violated federal laws. Beyond what prosecutors classified as “scanner violations,” the grocers also had inaccurate weights on the labels of their products, meaning customers were …

California Pricing Warren Customers Ftc Albertsons Predatory Pricing

1 month, 2 weeks ago

Supermarket wars as Sainsbury’s makes price match promise across all stores

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Supermarket giant Sainsbury’s has said it will match prices to …

Prices Match Price Stores Aldi Supermarket Sainsbury

1 month, 4 weeks ago

Grocery prices at Coles and Woolworths go up and down. What's behind the pattern?

ABC

If you were to grab a box of Cadbury Favourites off the supermarket shelf, how much would it cost? The thinking behind high-low price changes Sanjoy Paul, an associate professor in operations and supply chain management at the University of Technology Sydney's business school, said these price movements were a retail strategy called "high-low" pricing. Sales prices condition consumers Dr …

Products Prices Items Williamson Woolworths Coles Accc

2 months, 2 weeks ago

Should shops be required to show grocery prices on the shelf to help Australians budget in a cost of living crisis?

ABC

Imagine going to the supermarket for the weekly shop and discovering there is not a single price in sight. There is currently no specific legal requirement for smaller stores to display prices – a loophole consumer groups say is leaving shoppers "flying blind" and struggling to budget. "In recent trips to Arnhem Land we noticed it was mostly healthy food …

Consumer Display Prices Price Cost Remote Store

2 months, 3 weeks ago

Supermarket 'shrinkflation' to be targeted through fairer, more comparable pricing rules

ABC

Ever noticed your favourite cereal, packet of chips or even cleaning spray looking a little smaller or feeling lighter in your hand? In March, consumer group Choice documented 10 recent offenders including Coles' Mighty Grain cereal, which lost 65g in weight but kept the same $4.50 price tag, and an identical downsizing of Woolworths' brand Max Charge grain cereal. New …

Change Price Woolworths Shrinkflation

2 months, 4 weeks ago

Aldi is still cheaper than Coles and Woolworths, which are 'almost identical on prices', Choice survey finds

ABC

Buying a basket of Aldi groceries is $18 cheaper when compared with the same items sold at Coles and Woolworths, according to new Choice research, which again found little price difference between the two major grocers. Shopping List: Apples Carrots Weet-Bix Sliced white bread Flour Penne White sugar Tea bags Tinned diced tomatoes Block of tasty cheese Full-cream dairy milk …

Survey Report Items Aldi Supermarket Woolworths Coles

2 months, 4 weeks ago

ACCC report finds Australians have lost trust in supermarkets as it focuses on Coles and Woolworths' market power and barriers to entry

ABC

A new report from the Australian Competition and Consumer Commission has found many Australians have lost trust in supermarkets as it investigates Coles and Woolworths' market power and potential barriers to entry in the sector. Mr Keogh said food price inflation is lower in Australia than in most OECD countries but they will be looking closely at the extent to …

Market Competition Inquiry Power Prices Report Consumers

3 months ago

Coles and Woolworths hit with more reputational damage after year of negative headlines

ABC

With the price of everyday items front of mind for many consumers at the check-outs, it shouldn't come as a shock that the actions of our major supermarket giants are under the microscope. After months of scrutiny over supermarket prices, the court action is yet another blow to Coles' and Woolworths' reputations, which were already under a cloud due to …

Social Media Consumer Court Products Prices Consumers Supermarket

3 months ago

Inside the “very, very guarded” agreements that dictate what’s sold in grocery stores — and the cost

Salon

With food prices up 25% over the last four years, it may be worth asking – what determines the cost of food? ‘A really big source of profits' for grocery stores Supermarkets’ cooperative marketing agreements are often “very, very tightly guarded documents,” John said. The FTC report found that, at the time, slotting fees typically ranged between $75 and $300 …

Food Fees Report Small John Grocery Stores Consumers

4 months ago

D-Reizen, Prisvrij still misleading consumers with travel offers: Consumers' Association

NL Times

D-Reizen and Prijsvrij are still misleading consumers with special offers on travel packages, the Consumentenbond reported after a follow-up investigation into travel packages that turn out pricier than advertised. Other travel organizations in the Netherlands have made improvements since the consumers’ association’s previous warning. “A large part of the sold-out trips and incorrect offers still appeared on the sites.” “It …

Offers Price Consumers Travel Providers Consumentenbond Prijsvrij

4 months ago

Deliveroo primes drivers to photograph restaurant menus amid price row

The Telegraph

Yet the groundwork for such a policy comes amid growing scrutiny of restaurants and supermarkets that are allegedly increasing prices for items sold on Deliveroo or other platforms. Deliveroo said at the time: “The prices for grocery items available on the Deliveroo platform are set by our grocery partners.” The delivery app has, however, said it was aware that customers …

Restaurants Restaurant Prices Price App Deliveroo Photograph Menus

4 months ago

The big chains using loyalty card discounts for ‘rip-off’ prices revealed by Which?

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Several supermarkets are also named in the report, including Tesco, Sainsbury’s and Morrisons, all …

Products Prices Price Pricing Report Card Cent

4 months ago

There's no shortage of supermarket price inquiries. But will they help customers at the check-out?

ABC

Australians are struggling to keep pace with the cost of living, with some essentials becoming increasingly out of reach. University of Technology Sydney Associate Professor Sanjoy Paul said improving transparency and helping customers understand pricing decisions was key to maintaining trust. "I think the reputation of supermarkets has taken something of a battering in consequence of that, but the actual …

Prices Price Help Supermarket Queensland Photo Inquiries

4 months ago

Tesco meal deals will RISE in price this week - with supermarket justifying the hike by saying it's made changes and 20 new mains have already hit shelves

Daily Mail

Tesco is set to raise the price of its popular meal deal for the second time in two years — much to the disappointment of bargain lunch fans. The price of a standard Tesco meal deal — which includes a main, snack and a drink — will rise by almost six per cent from Thursday. The price of a standard …

Price Deal Meal Tesco Sainsbury Rise Meal Deals

4 months ago

Tesco increases price of popular meal deal

The Independent

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. Tesco said it has made a number of recent …

Price Deal Meal Tesco Clubcard

4 months ago

As politicians point fingers on price gouging, Kroger pledges to slash grocery prices by $1 billion

Salon

Since first announcing plans to merge in Oct. 2022, leadership from Kroger and Albertsons, two of the largest supermarket chains in the country, have maintained the deal is necessary in order to compete with the increasingly monopolistic companies, like Amazon and Walmart, that have pushed their way into the grocery business in recent years. “Kroger’s acquisition of Albertsons would lead …

Prices Price Merger Casey Warren Kroger Grocery

4 months, 1 week ago

America's biggest grocery chain investigated over Uber-style surge pricing

Daily Mail

Kroger, America's biggest supermarket chain, is being investigated over its use of electronic price labels on store shelves nationwide. In a letter to Kroger's CEO Rodney McMullen, the senators expressed worries that the technology could be used to gouge customers and hike grocery prices during peak shopping times. Kroger is being investigated over its use of electronic price labels on …

Prices Price Pricing Walmart Surge Customers Stores

4 months, 3 weeks ago

Delivery app, eatery fined for serving non-veg food to veg consumer

Hindustan Times

{Biryani blunder} The district consumer disputes redressal forum fined a food delivery app and a restaurant for mixing up orders and delivering a non-vegetarian dish to a woman who ordered a vegetarian dish. {{^userSubscribed}} {{/userSubscribed}} {{^userSubscribed}} {{/userSubscribed}} The district consumer disputes redressal forum fined a food delivery app and a restaurant for mixing up orders and delivering a non-vegetarian dish …

Consumer Delivery Vegetarian Gupta Swiggy Biryani Delivery App

4 months, 3 weeks ago

Delivery app, eatery fined for serving non-veg food to veg consumer

Hindustan Times

{Biryani blunder} The district consumer disputes redressal forum fined a food delivery app and a restaurant for mixing up orders and delivering a non-vegetarian dish to a woman who ordered a vegetarian dish. The district consumer disputes redressal forum fined a food delivery app and a restaurant for mixing up orders and delivering a non-vegetarian dish to a woman who …

Consumer Delivery Vegetarian Gupta Swiggy Biryani Veg

4 months, 4 weeks ago

Hotel online bookings: Warning over price differences on laptop and mobile

The Independent

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts Get Simon Calder’s Travel email Get Simon Calder’s Travel email SIGN UP I would like to be emailed about offers, events and updates from The Independent. The consumer group conducted a snapshot analysis on the validity of “mobile exclusive” deals on prominent platforms, including Expedia, Hotels.com …

Mobile Price Hotel Laptop Booking Expedia

5 months, 1 week ago

Amazon could face probe over treatment of UK grocery suppliers

The Hindu

Britain's grocery regulator on Thursday threatened Amazon with a formal investigation if it does not improve its compliance with an industry code designed to protect suppliers. The Groceries Code Adjudicator said its 2024 annual survey found that less than half of respondents directly supplying Amazon believed the U.S. giant "consistently" or "mostly" complied with the Groceries Supply Code of Practice. …

Amazon Code Suppliers Gca Making Changes Face Probe

5 months, 2 weeks ago

Furious shoppers slam Sainsbury's for quietly hiking the cost of its sandwich meal deal by 25p to £3.75

Daily Mail

Sainsbury's has provoked fury among customers this week by increasing the price of its popular lunchtime meal deal from £3.50 to £3.75 across all its stores. Sainsbury's is understood to have felt compelled to increase the price due to the rising cost of ingredients in recent years despite overall inflation starting to ease The rise means Sainsbury's meal deal is …

London Drink Card Meal Sainsbury Rise Sandwich

5 months, 3 weeks ago

Customer's pricey lunch bill sends foodies into a meltdown after he reveals 'outrageous' cost of two cheese sandwiches and two Pepsis at a 'bog standard pub' - so would you pay it?

Daily Mail

A pub diner's pricey lunch bill has sent the internet into a meltdown after he shared a snap of his bank-breaking receipt for two sandwiches and two fizzy drinks. Leigh fumed that he and his wife don't eat out in pubs much, but he was shocked at the price of two cheese sandwiches, two portions of fries and two Pepsis. …

Food Price Cost Eating Saying Customer Pepsi

6 months ago

If supermarket inquiries alone provided cost-of-living relief, groceries would already be cheaper at the check-out

ABC

It was always going to be a matter of when, not if, Coles and Woolworths would fall from the public's good graces. The tactics Coles and Woolworths use to keep prices high, and competitors out Photo shows A number of illustrations of grocery items, like milk, apples, sausages, around two 'specials' signs 'half price' and '40% off'. ACCC to investigate …

Competition Inquiry Prices Price Report Supermarket Choice

6 months, 1 week ago

How Aussies are saving HUNDREDS on their groceries at this humble store where popular items sell for as little as $1: 'Our best kept secret'

Daily Mail

Aussies are saving hundreds of dollars on their groceries bills at a little-known 'mega discount outlet' in Melbourne. Bargain Depot Epping, one of Australia's largest branded grocery clearance outlets, is helping shoppers survive the cost of living with drastically discounted buys. Aussies are saving hundreds of dollars on their groceries bills at a little-known 'mega discount outlet' in Melbourne Shoppers …

Melbourne Depot Shopper Bargain Depot

7 months ago

Action urged on food firm cross border deals that push up prices

Dutch News

The Netherlands is one of eight EU countries that want to stop food producers and wholesalers from making deals to stop supermarkets shopping over the border where goods might be cheaper. Economic affairs minister Micky Adriaansens, who will discuss the issue with her EU counterparts on Friday, has taken the lead on the campaign for change and says such agreements …

Dutch Stop Food

8 months ago

Woolworths, Coles and Aldi accused of using promotional labels that confuse and may mislead supermarket shoppers

ABC

In short: A Choice survey of supermarket shoppers found many mistakenly believe some promotional tags meant they were receiving a discounted price. A variety of price tags from Woolworths, Coles and Aldi — including "While Stocks Last", "Super Savers", "Down Down", "Prices Dropped" and "Member Price" — were examined in the research and more than 1,000 consumers across the country …

Misleading Prices Pricing Woolworths Coles Accc Tags

8 months, 2 weeks ago

Fine supermarkets for mistreating suppliers, but forced sales not credible, government told

ABC

In short: A review by former Labor minister Craig Emerson has recommended a mandatory supermarket code of conduct with financial penalties for breaches. A review by former Labor minister Craig Emerson has recommended a mandatory supermarket code of conduct with financial penalties for breaches. Former Labor minister Craig Emerson has told the government it should not force large supermarkets to …

Labor Financial Penalties Penalties Stores Supermarket Woolworths Nationals

9 months, 1 week ago

Weirdest supermarket substitutions include mushrooms swapped for tampons

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Among the strangest substitutions were Ocado sending mushrooms instead of tampons, Tesco delivering Jacob’s …

Cent Tesco Sainsbury Morrisons Crackers Instead Christmas Crackers

9 months, 2 weeks ago

Why supermarkets are adopting dynamic pricing : Planet Money : NPR

NPR

Is dynamic pricing coming to a supermarket near you? Enlarge this image toggle caption Jessica Robinson/NPR Jessica Robinson/NPR Dynamic pricing is an increasingly common phenomenon: You can see it when Uber prices surge during rainy weather, or when you're booking a flight at the last minute or buying tickets to your favorite superstar's concert. On an earnings call last week, …

Pricing Dynamic Pricing Dynamic Planet Money Npr Jessica

9 months, 3 weeks ago

Shoppers name surprising supermarket as best in the UK

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ /verifyErrors }} UK shoppers have …

Email Verifyerrors Supermarket

9 months, 4 weeks ago

Consumer group warns holiday firms over hidden charges

Dutch News

The Dutch consumer association Consumentenbond has warned Dutch operators it will take legal action if they continue to place “misleading adverts” for holidays on their websites. In other cases, airports were not named which could mean “you end up flying from Dusseldorf and return to Brussels,” spokeswoman Babs van der Staak told broadcaster NOS. “Then try and get home in …

Dutch Consumentenbond Holiday Firms

9 months, 4 weeks ago

Consumer group warns holiday firms over hidden charges

Dutch News

The Dutch consumer association Consumentenbond has warned Dutch operators it will take legal action if they continue to place “misleading adverts” for holidays on their websites. In other cases, airports were not named which could mean “you end up flying from Dusseldorf and return to Brussels,” spokeswoman Babs van der Staak told broadcaster NOS. “Then try and get home in …

Dutch Consumentenbond Holiday Firms

10 months ago

Tesco overhauls Clubcard price displays amid fears shoppers being misled

The Telegraph

Tesco is changing how it displays Clubcard prices after consumer groups claimed promotions made it harder for shoppers to spot the best deals. Britain’s biggest supermarket said it will be updating the prices on its shelves within the coming weeks to allow customers to see the price per unit of products being sold under its Clubcard scheme. This meant that …

Price Tesco Clubcard Clubcard Prices Its Shelves

10 months ago

Supermarket changes hundreds of products in battle against Aldi and Lidl

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Sign up to our free Morning Headlines email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Morrisons has become the latest supermarket to try to win …

Products Price Aldi Supermarket Lidl Morrisons

10 months, 2 weeks ago

Tesco issues four-week warning to anyone with a Clubcard

The Independent

Get a daily round-up of the best shopping deals, chosen by our IndyBest experts Sign up to our Daily Deals email Sign up to our Daily Deals email SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our privacy policy Tesco has issued a four-week warning to customers to spend their Clubcard …

Tesco Vouchers Clubcard Tesco Clubcard Clubcard Vouchers

11 months ago

The ACCC will be investigating supermarket pricing. Here's what the watchdog can and can't do

ABC

Prime Minister Anthony Albanese has announced another investigation into supermarket prices, amid growing concerns over the cost of groceries. Mr Albanese also said advocacy group Choice would be getting funding to "provide clear regular information on prices across a basket of goods". So far, we know the ACCC will investigate: the relationship between wholesale, farmgate and retail prices barriers to …

Competition Inquiry Prices Price Supermarket Illegal Woolworths

11 months ago

Are supermarkets price-gouging customers? The answer may be more complicated than it seems

ABC

Given the high prices people are paying, supermarket chains aren't super popular with the Australian public right now. "Our recent national survey asked consumers what they thought of the prices being charged by major supermarkets, and 60 per cent of people told us they believe the increases seen at Coles and Woolworths are not simply due to higher costs and …

Prices Price Cent Supermarket Woolworths Coles Accc

11 months ago

‘Scarecrows’ protest outside Parliament ahead of grocery supply chain debate

The Independent

For free real time breaking news alerts sent straight to your inbox sign up to our breaking news emails Sign up to our free breaking news emails Sign up to our free breaking news emails SIGN UP I would like to be emailed about offers, events and updates from The Independent. We urge the Government to take action now to …

Food Farmers British Fair Parliament Growers British Farmers

11 months ago

Tesco customer ‘nightmare’ as thousands of orders cancelled at last minute

The Independent

Get the free Morning Headlines email for news from our reporters across the world Sign up to our free Morning Headlines email Please enter a valid email address Please enter a valid email address SIGN UP I would like to be emailed about offers, events and updates from The Independent. Please try again later {{ /verifyErrors }} Tesco customers face …

Delivery Orders Issue Email Tesco Customer Cancelled

11 months, 2 weeks ago

Customers of The Iconic at risk of being defrauded due to lack of payment verification measures

ABC

Online retailer The Iconic has failed to provide basic security measures to verify its customers' payment details when placing an order, putting its 2.1 million customers at risk of being defrauded, cybersecurity experts say. Key points: The Iconic confirmed it does not require customers to verify their stored payment details, including CVC numbers, before they place an order A cybersecurity …

Security Online Payment Retailer Customers Accounts Iconic

Errors on supermarket bills are unacceptable, says consumer group

History of this topic

Albert Heijn supermarket prices don't add up: Consumer group

Albert Heijn supermarket prices don't add up: Consumer group

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