3 years, 4 months ago

Starbucks links with Amazon Go for first cashier-less cafe

Starbucks Corporation's newest cafe lacks one element most customers are used to seeing: cashiers. Hit by a US labour crunch, Starbucks and other companies are expanding labor-saving technology like artificial intelligence, robotics and digital touch screens. The global coffee chain on Thursday opened its first ever location in partnership with Amazon Go, the e-commerce giant's brick-and-mortar convenience store, where customers can sit at a table with a latte or grab a sandwich from a shelf and walk out. To keep up, Starbucks shifted its development strategy to new store formats, adding pickup-only locations in urban areas, as well as traditional cafes and suburban drive-throughs. Starbucks and Amazon plan to open at least two more US locations together in 2022, said Kathryn Young, Starbucks' senior vice president of global growth and development.

Hindustan Times

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