Why McDonald’s is ditching its self-serve soda machines
Want one of McDonald's unnaturally crisp Sprites? According to a new report from CNN Business, the international chain will begin phasing out its dining room self-service soda machines with the ultimate goal of eliminating them completely by 2032. "It's an evolution towards convenience and the growth of digital service," Mikel Petro, who operates 15 McDonald's throughout central Illinois with his wife and in-laws, told the State Journal-Register. Consumer behavior changed during the pandemic — resulting in an increase in digital, delivery and drive-thru orders — and, per CNN, McDonald's is shifting to accommodate that new reality. According to McDonald's CEO Chris Kempczinski, that development "opens up for us a whole bunch of development opportunities for us to go after."
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