The fintech industry, with its sprawling digitised networks and rapid transactions, is currently experiencing a seismic shift. John Maczynski, CEO of Cynergy BPO, offers his insights: "In the fintech sector, transactions happen in milliseconds, but the impact of customer interactions lasts much longer. Ralf Ellspermann, Cynergy BPO's CSO, emphasises the strategic shift in the fintech BPO approach: "It's no longer …
