To check habitual complainants, govt caps number of grievances to be filed on online system
4 days, 15 hours ago

To check habitual complainants, govt caps number of grievances to be filed on online system

Hindustan Times  

New Delhi, The Centre has placed limits to restrict the number of grievances that can be filed by a person on CPGRAMS an online system in a month to check repetitive/habitual complaints, the Rajya Sabha was informed on Thursday. To check habitual complainants, govt caps number of grievances to be filed on online system The Centralised Public Grievance Redress and Monitoring System allows citizens to raise grievances online. "The government has placed limits for restricting the number of grievances filed by a person on CPGRAMS in a month to control repetitive/habitual complaints," Union Minister of State for Personnel Jitendra Singh said in a written reply. "The CPGRAMS portal has leveraged AI/ML technology for disaggregated data analytics, development of analytical dashboards of CPGRAMS, and identifying spam/repetitive/habitual grievances, all of which are available only to the authorised logins in ministries/departments," Singh said. The intelligent grievance monitoring dashboard and the tree dashboard help monitor grievances relating to priority sector programmes, grievance redressal officer wise/department/ministry wise pendency, and facilitate a policy decision to address the root causes of people/policy/process related grievances, the minister said.

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History of this topic

Wish to File Over 10 Complaints With the Centre a Month? Well, You Can't and 2 Men are to Blame
1 year, 9 months ago

Wish to File Over 10 Complaints With the Centre a Month? Well, You Can't and 2 Men are to Blame

News 18  

If you want to file more than 10 complaints a month to the central government, you no longer can. Anand Thakur filed as many as 37,315 public grievances last year, while Atin Maity filed 16,199 complaints on the Centre’s CPGRAMS online grievance redressal system – Thakur filed over 100 complaints daily going by that figure and Maity filed nearly 50 …

Centre gets over 46,000 corruption-related public grievances, maximum against DFS
2 years, 6 months ago

Centre gets over 46,000 corruption-related public grievances, maximum against DFS

Firstpost  

These complaints were received through the Centralised Public Grievance Redress and Monitoring System, an online system that allows citizens to raise complaints against government departments New Delhi: Over 46,000 corruption-related public grievances were received by the Centre in the last eight months of this year, a maximum of them against the Department of Financial Services, according to a latest official …

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order
2 years, 7 months ago

Any Public Grievance Filed on Govt Portal CPGRAMS Must Be Resolved in 30 Days, Down from 45, Says Centre's Order

News 18  

The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. “The grievances received on CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 30 days,” the Centre has now said in …

Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60
3 years, 7 months ago

Govt Orders Public Grievances to be Resolved Within Maximum of 45 Days Instead of 60

News 18  

In a major step, the Narendra Modi government has reduced the maximum time limit to solve public grievances from 60 days at present to 45 days after a recommendation to this effect by a parliamentary committee. “The CPGRAMS grievances shall be resolved promptly as soon as they are received and maximum within 45 days,” says the latest order issued by …

Set Up Grievance Redressal Mechanism Within 3 Days To Receive Complaints Of COVID Norms Violations : Karnataka High Court To State
3 years, 11 months ago

Set Up Grievance Redressal Mechanism Within 3 Days To Receive Complaints Of COVID Norms Violations : Karnataka High Court To State

Live Law  

The Karnataka High Court has directed the State government to within three days set up a grievance redressal mechanism through which citizens can complain about violations of Covid-19 regulations, regarding non wearing of masks and maintaining social distance. A division bench of Chief Justice Abhay Oka and Justice Suraj Govindaraj while hearing a petition filed by Letzkit foundation said "We …

Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt
3 years, 11 months ago

Constitute Social Audit Panels to Identify Core Grievance Prone Areas: Par Panel to Govt

News 18  

Noting that over two lakh grievances have been received against two ministries and around 50,000-1 lakh grievances against eight others, a Parliamentary Committee has asked the Centre to constitute social audit panels to identify core grievance-prone areas and streamline their systems In its recent report, the panel recommended to the Department of Administrative Reforms and Public Grievances to progressively bring …

Over 18.6 Lakh Public Grievances Received in 2019: Govt
4 years, 6 months ago

Over 18.6 Lakh Public Grievances Received in 2019: Govt

News 18  

Over 18.6 lakh public grievances were received during the last year and more than 16 lakh of them were redressed, the Lok Sabha was informed on Wednesday. In 2019, a total of 18,67,758 public grievances were received and 16,39,120 were redressed, the minister said. The Directorate of Public Grievances in the Cabinet Secretariat has a mechanism to entertain representation from …

About 15.7 lakh public grievances against central government departments in 2018, Jitendra Singh tells Rajya Sabha
6 years, 1 month ago

About 15.7 lakh public grievances against central government departments in 2018, Jitendra Singh tells Rajya Sabha

Firstpost  

Of these, 14.98 lakh were disposed of and nearly 8.4 lakh grievances were pending, he said in a written reply New Delhi: Around 15.7 lakh public grievances were received in 2018 against various central government departments, Union minister Jitendra Singh told the Rajya Sabha on Thursday. In 2017, around 18.66 lakh public grievances were received of which 17.7 lakh were …

Public grievances against govt departments see eight-fold jump to reach all-time high of 16 lakh: Govt
6 years, 2 months ago

Public grievances against govt departments see eight-fold jump to reach all-time high of 16 lakh: Govt

Firstpost  

The increase in public grievances is due to the prompt and responsive grievance redressal mechanism, the minister said New Delhi: Public grievances against various government departments has seen an eight-fold jump to reach an all-time high mark of 16 lakh, according to an official statement issued Tuesday. Addressing a function, Minister of State for Personnel, Public Grievances and Pensions Jitendra …

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