美媒评出2012年科技领域十大败笔[3]
12 years, 3 months ago

美媒评出2012年科技领域十大败笔[3]

China Daily  

Worst Sales Pitch: Dell’s “Daily Deals” During LAPTOP’s annual Tech Support Showdown, we made three calls to Dell's tech support line and got more than we bargained for. During the calls, Dell pushed premium warranties on us, saying we had won a daily drawing that would allow us to buy a $500 four-year extended warranty for just $317. When we resisted, the representative rushed us through the call, barely attempting to answer our question, but routinely haranguing us to buy the warranty, because otherwise the next caller would get our "prize." However, aggressively pushing extended warranties and hardware purchases is not, as we experienced on two other calls where support reps seemed more interested in making a commission than solving our problems.

Dell Extended Warranties  extended  warranties  dell  美媒评出2012年科技领域十大败笔3  calls  tech  sales  support  warranty  dells  daily

History of this topic

Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer
1 year, 6 months ago

Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer

Live Law  

Recently, the Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa, Jyothi N and Sharavathi S.M dismissed a complaint against Dell Technologies filed for alleged deficiency in service noting that the complainant didn’t accept the discounted prices for service parts given by the company and further the bench noted that Dell Technologies was unable to provide …

Carl Icahn says he’ll sweeten Dell offer with warrant
11 years, 8 months ago

Carl Icahn says he’ll sweeten Dell offer with warrant

Live Mint  

New York/San Francisco: Billionaire investor Carl Icahn, in a bid to force Michael Dell to sweeten his $24.4 billion buyout proposal for Dell Inc., said he’ll increase his offer for the PC maker by adding a warrant. “We’re going to come in and add into the package—which we think is superior already.” Icahn, who holds an 8.7% stake in Dell, …

Discover Related